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Features

Our Trading Policies

The below policies refers only to those interested in making an order through Mawum Shopping (our agency and brokery services). For orders from the individual supplier, contact the shop owner concerned.

Pricing:

The supply price of our products depends principally on the pricing policies of the factories or companies whose products we are dealing with. Our supply prices are normally quoted at the factory prices of our business partners – the factories we represent. Given that most factories have a minimum quantity of orders; supplies below such minimums are usually specified at wholesale/retail prices quoted in the local market.

Other factors considered in our pricing policy include: the product brand name, quality, availability, durability, fragility, perishable nature, season of purchase, transportation/displacement hurdles, country of production (factory base) and the regime of payment as specified under our payment procedures.

For more information, write an e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Samples:

As the case may require, the client might like to see the samples of some products before a purchase decision is made. At the request of the prospective buyer, samples of the product(s) could be supplied. The prices of samples are normally quoted at wholesale or retail prices as stated above. Some factories give free samples, but in most cases, the cost of such transactions is borne by the customer.

Pictures of the samples of some products in the market are displayed in our shopping gallery. Picture samples of products not found shall be sent by e-mail, or simply described in writing or by phone.

For more information, write an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

Warranty:

Product warranties are provided in line with the guarantees offered by our partner factories or suppliers. Depending on the product(s), purchase guarantees usually take three months, six months, one year or even more.

It must be clearly understood here that Mawum Shopping, gives warranties only for products initially guaranteed for by the production factories and these production factories take responsibility for such guarantees. In any case, the management of Mawum Shopping usually fights out for such guarantees to your benefit - the clients.

Orders:

Orders are made, when the prospective buyer is satisfied with the product description, pricing policy, duration of supply, method of payment, delivery procedures and or samples. The interested buyer MUST fill our order form (here) and submit to the management of the company. Mawum Shopping takes no responsibility for orders made without the order form.

Once your order is made, the management shall acknowledge receipt by e-mail, after which you shall be informed on the prices, payment procedures, period of availability and the products’ eventual delivery. When an understanding is reached between the prospect and Mawum Shopping, payments can take place.

For more information, send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

Payments

Payment for goods/services ordered under our agency and brokery services (Mawum Shopping) is done only when an understanding has been reached between the buyer and Mawum Shopping as to the pricing, warranties and samples. The following procedures of payment are normally accepted:

Payment Regimes

Payment Regime I:

• Payment of 1/3 of the total supply price of the goods, before the goods are commanded (from the factory/supplier) by Mawum Shopping.

• Payment of another 1/3 of the total supply price of the goods, before Mawum Shopping makes forwarding/shipping.

• Payment of the remaining balance of the total supply price of the goods, before collection from our agent/country representative. In case of non availability of an agent in your location, a complete payment is required before shipment.
Payment Regime II:

A price discount on the supply price is awarded to the customer, in case the customer chooses to pay 100% of the supply price before forwarding/shipping.

Payment Regime III:

A premium is awarded to Mawum Shopping, in case of 100% Cash On Delivery (i.e. COD).
Payment Regime IV:

The both parties could negotiate upon payment requirements for large orders and heavy machines/equipments.
Payment Procedures:

ALL payments MUST be accompanied by a payment form, which is filled and submitted to the management of the company.

On receipt of payment, an acknowledgment of receipt shall be sent via e-mail or fax to the customer.

Local payments are made via the local banks of the country representatives, while foreign payments are made through the credit card payment system, PayPal, international money transfer agencies such as Money gram or Western Union

In case of large orders or heavy machines as indicated under our payment regime IV above, an irrevocable letter of credit could be negotiated upon by the buyer. Read More..

It is strongly recommended that no money be paid in raw cash (hand-to-hand) to any worker or representative of Mawum (at all levels of management hierarchy) without filling the payment form. Mawum Shopping takes no responsibility for any financial transactions made contrary to the above procedures. You may decide to take your chance and the risk.

For more information on payment details, and other queries, write an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

Forwarding:

In collaboration with our shipping department, Mawum Shopping makes cargo groupage/warehousing and shipping/ forwarding arrangements for her clientele. Depending on the location, destination, product characteristics, amount offered for shipping, timing and other key specifications previewed with the knowledge of our customer, we can decide to choose any of air, sea or land transport.

For more information, call, send an e-mail or meet our customer services department.

Customs Clearance:

Most countries restrict the importation of commodities for several reasons (which are not our concern here). These restrictions commonly take the forms of embargoes, quotas, directives, licensing requirements, or tariffs. We usually advise (and it is the duty of) every importer to verify the importation laws of each country they are dealing with before making any purchase orders with Mawum Shopping or any of our e-commerce networks. The client is responsible for customs clearance at the entry port(s). In some countries, (where appropriate) you are not obliged, but may decide to use one of our clearing agents.

For more information, call, send an e-mail or meet our customer services department.

Delivery:

Once the product is ordered and payments made, it is shipped/ forwarded to the clients. In case the customer completes payment for the goods before forwarding, the goods are forwarded directly to his/her contact address, otherwise delivered through our representative in case of part payment. In the later case, the client MUST pay the balance left (complete amount for the goods), before signing out the goods from our branch office or representative.

Though we are usually interested in feedback, the transaction is considered executed immediately the product is delivered to the client.

For more information, call, send an e-mail or meet our customer services department.

Refunds:

Product refunds are possible, but must be avoided by all parties. As Mawum Shopping has the right to refund a product to a factory (which doesn’t supply the product(s) as specified in the orders contract), so too does our client have the right to refund the product(s) to Mawum Shopping, in case they are not in conformity with the original orders.

All monies paid for ordered product(s) refunded without replacements, must be remitted to the client in the event of product(s) refund, excluding all the costs of such a transaction. Because of the time, extra costs, administrative bottlenecks, bad faith and painstaking that go with this aftermath transaction, Mawum Shopping calls on all parties to review their order contracts thoroughly before implementation. It further calls for good faith in their execution.

For more information, call, send an e-mail or meet our customer services department.

FAQs:

Here we share pertinent questions and answers to some of the queries not clarified in our trading policies. Read our Frequently Asked Questions & Answers pages for details.
Subcategories
Subcategories
• Pricing
• Making Orders
• Warranty
• Samples
• Making Payments
• Forwarding
• Customs Clearance
• Delivery Procedures
• Product Refunds